Frequently Asked Questions

Everything you need to know about your Sorella Apothecary experience.

Are Sorella Apothecary products tested on animals?

No, we are proudly cruelty-free. We never test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Standard shipping usually takes 3-5 business days within the continental US.

What is your return policy?

We want you to love your glow. If you are not satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund.

Are your products safe for sensitive skin?

Our formulations prioritize botanical integrity and gentle efficacy. However, we recommend reviewing the ingredient list on each product page and performing a patch test before full application.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working diligently to expand our apothecary reach to more countries in the near future.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement, and we will do our best to accommodate your request.