Returns & Exchanges

At Sorella Apothecary, we want you to be completely satisfied with your professional skincare journey. If a product does not meet your expectations, we offer returns or exchanges on items purchased directly from our site within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team via email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure the products are securely packed in their original packaging to prevent damage during transit back to our facility.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.